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What Are the Qualities of a Good Employee?

The following six high-quality characteristics of successful employees are important to keep in mind during the hiring and training processes.

1. Leadership Skills

Employees who display leadership qualities are generally the ones your organization will want to hire and keep long-term. Leaders have potential to move up the corporate ladder, fill future management positions, lead teams, train new team members and boost workplace productivity.

2. Organizational Skills

Even if employees aren’t natural-born leaders, organized workers benefit your company’s bottom line. Organization means better workplace efficiency, and it can boost your company’s reputation among customers and competitors.

3. Excellent Written and Verbal Communication

Communication skills are a key component of every successful employee. Solid writing skills and a dynamic speaking ability (using eye contact) are all qualities to look for during the hiring process. Whether you’re filling a sales role, management position, customer service role or creative position, good written and verbal communication skills can make—or break—the face of your company’s brand.

4. Intelligence

Intelligence, especially emotional intelligence, is a strong predictor of job performance. Candidates who are sharp and able to connect with others both socially and emotionally can improve your company’s reputation.

Intelligent employees will keep your organization on the cutting edge by introducing new technologies, using high-quality marketing skills and maintaining strong customer relationships. Administer an IQ or personality test to identify the best job candidates, and weed out the others.

5. Active Listening Skills

Finding employees who actively listen means they’ll catch on quickly, follow tasks properly and get the job done efficiently. These employees are typically adept at developing (and maintaining) good relationships and building trust with clients. They also tend to excel in sales, management, customer service and other client-centered roles. Seeking out individuals who actively listen could eventually boost your company’s bottom line.

6. Honesty, Ambition and a Strong Work Ethic

Hardworking, honest employees with ambition can keep your company’s morale high. Employees possessing these traits are marketable, can be trusted with increased autonomy and are the ones you want to stick around. Honest, ambitious employees can sometimes be hard to find—so once you have a high-quality candidate pool, find ways to keep them engaged and satisfied.

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